AUTHORISED UK PARTNER

Delivery

UK Postage:

Standard Delivery in the UK is via Royal Mail 48 Hour Tracked Service 

UK - Free (Orders above £40)

UK - £3.99 (Orders below £40)

 

European Postage:

Europe Signed for £14.99

 

Rest of the World:

Worldwide Signed for £18.99

 

Postage options can be selected at the checkout.

Postage charges are non refundable.

Overseas customers are responsible for any relevant payment of import duties that are levied by their Country.

 

Dispatch Times:

Our normal dispatch period is 3 to 5 working days, but we aim to dispatch much sooner – usually within 2 working days.

Please note that weekend and bank holidays are not classed as working days.

 

It may be possible for the parcels to be left in a “secure place” of your choice if a note is left when placing your order.

We aim to satisfy your requirement, but it might not always be possible.

Please note that if you specify a 'safe place' for the order to be left we cannot be held responsible for any items left in the safe place, so please ensure that this is secure and safe from the weather elements.

 

Delivery Policy:

Orders within the UK should be received within 2 - 3 days however it can take up to 15 working days after dispatch.

Any claims for lost or damaged goods will not be entered into until 15 working days from dispatch have passed.

 

Orders within Europe should be received within 5 - 7 working days, however it can take up to a maximum of 20 working days from dispatch.

Any claims for lost or damaged goods will not be entered into until after 20 working days from dispatch have passed.

 

Worldwide orders should be received within a maximum of 25 working days.

Any claims for lost or damaged goods will not be entered into until after 25 working days from dispatch have passed.

 

In the case of orders greater than one item may be dispatched at different times or use different dispatch method

 

Please note that we endeavour to check that the quality of all orders dispatched to ensure that they meet the high standards our customers expect.

We cannot guarantee that items dispatched will be “box fresh”

 

If your chosen goods are out of stock we will endeavour to deliver within 30 days of purchase

If they are no longer available we will advise you by e-mail and if possible offer you an alternative.

If this is not acceptable, you may cancel your order at any time providing the order has not been dispatched.

 

Returns Policy:


We do not pay the postage cost of returns.

Please allow 30 Days for your refund to be processed.


If you are not completely satisfied with your purchase you can return it within 30 days of the delivery date.

The item must be in its original unworn condition and we will refund the product price or process an exchange.

You can also return your order in at one of our Cheshire based shops located in Nantwich, Chester or Knutsford 

 

If you are returning items from outside of the UK please use the address on your dispatch note and we will refund the purchase price of the item.

 

All Wolford hosiery, shoe care and foot care products are non-returnable.

 

Order cancellation:

In case you need to cancel your order, please inform us via email at shop@mozimo.co.uk or call us on +44 (0) 1270 619484 

Please note that if the order is already in packing & postage progress it might not be possible to cancel, in this case you will need to follow our regular return procedure and the amount paid for the item will be refunded.

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