Returns Policy

If you are not completely satisfied with your purchase you can return it within 90 days of the delivery date, in its original “unworn condition” and we will refund the product price or process an exchange.

We can only refund or exchange items if they are returned to as they were delivered. Please ensure shoes are only tried on indoors on carpeted surfaces. Worn, when checked, shoes will not be exchanged or returned.

At this time we are unable to offer a free of charge returns/exchange service. 

Please use the paper work enclosed with your parcel to indicate whether you would like an exchange or refund and place this in your returns package. 

Returns address: 

Mozimo Ltd

15 Alvaston Business Park

Nantwich

Cheshire

CW5 6PF

Returns Packaging

Please ensure all packaging is returned as received. Do not tape/write on the box as this may lead to a replacement charge.

Exchange

Exchanges are subject to stock availability, if you require an urgent exchange we suggest placing a new order online/via phone.

Timings

Your return will be processed the same day where possible, but please allow up to 14 days of us receiving the parcel. 

Should you have any feedback regarding your order, or the service you have received, then please do not hesitate to contact us.